Help & Support

Answers to common questions, or reach us directly.

Chat with support

Message the TripChat team right here — it's free, and we usually reply within a few hours.

Your support conversations live here — sign in to read replies and message the team. Guests can still reach us by email below.

Email support@tripchat.us — we usually reply within one business day. For account deletion or data exports, mention the email on your account.

See something that shouldn't be on TripChat? Report any guide, tour, review or message from its menu — we review every report within 12 hours.

How do I book a tour?
Find a guide or tour you like, pick a date and send a booking request. Money is held securely when you book and released to the guide after the tour.
How do payouts work for guides?
Earnings unlock 72 hours after the booking completes, then move to Processing in the weekly Wednesday payout batch. Track every payout from the guide dashboard → Earnings.
How do I become a guide?
Apply via Become a guide — our team reviews every application and you'll get a notification with the decision.
How do I export or delete my data?
Contact support below and we'll handle your data export or account deletion request.

Looking for your account? Back to My account.