Help & Support

Answers to common questions, or reach us directly.

Chat with support

Message us — we usually reply within one business day.

Email support@tripchat.net — we usually reply within one business day. For account deletion or data exports, mention the email on your account.

How do I book a tour?
Find a guide or tour you like, pick a date and send a booking request. Money is held securely when you book and released to the guide after the tour.
How do payouts work for guides?
Earnings land in your wallet after the booking completes. You can request a withdrawal anytime from the guide dashboard → Earnings.
How do I become a guide?
Apply via Become a guide — our team reviews every application and you'll get a notification with the decision.
How do I export or delete my data?
Contact support below and we'll handle your data export or account deletion request.

Looking for your account? Back to My account.